Salesforce launched Headless 360, a major platform overhaul that exposes its core capabilities as APIs, MCP tools, and CLI commands so that AI agents can access data and workflows directly, without requiring a human to navigate a UI. The company wrote:
“Two and a half years ago, we made a decision: Rebuild Salesforce for agents. Instead of burying capabilities behind a UI, expose them so the entire platform will be programmable and accessible from anywhere. If your platform requires humans to click through UIs or write code directly to make progress, it is not ready for the Agentic Enterprise.”
Changes to the platform include:
- 60+ new MCP tools and 30+ preconfigured coding skills giving AI agents direct access to Salesforce data, workflows, and business logic
- Agentforce Experience Layer, which lets agents deliver interactive components like approval cards and decision tiles that render natively in Slack, Claude, ChatGPT, Gemini, Teams, and any MCP-compatible client
- Agentforce Vibes 2.0, an AI development partner built natively inside Salesforce with full org awareness, multi-model support including Claude Sonnet and GPT-5, and the ability to understand your business context, not just your code
- Native React support for developers who want full custom UI control built on top of the platform
- Testing Center and Custom Scoring Evals for evaluating agent behavior before launch
- Observability and Session Tracing for monitoring agent behavior after launch
- Agent Fabric for governing multiple agents across vendors under one control plane
- AgentExchange marketplace with 10,000 Salesforce apps, 2,600+ Slack apps, and 1,000+ Agentforce agents
Salesforce is taking a big bet on agentic commerce — but it's one they'll likely get right. Later in this edition, I share a story about how Amazon is dealing with a ton of bloated AI-built software and duplicate data, which is becoming a very real problem for companies leveraging AI to build out functionality. Salesforce Headless 360 aims to solve that problem by making its data directly accessible to your agents so that it doesn't have to be duplicated across dozens of platforms.