Analysts in an Anthropic study followed an AI agent’s randomly chosen recommendations 86% of the time and rarely gave it credit

by | Oct 30, 2026 | Latest E-commerce News & Updates

Professional analysts using Claude Code went with whichever option their AI agent leaned toward 86% of the time, even though each lean had been assigned by a hidden coin flip, according to an Anthropic study. The 50 analysts each spent roughly an hour judging an advisory service run by a made-up farm co-op, making four calls that each had two defensible answers, so chance alone would predict about 50%. Analysts who had already stated a preference abandoned it in 60% of cases when the agent disagreed, compared with 6% when it agreed. Afterward, 77% explained their choices using the agent’s arguments, but only 15% credited it, and those who deferred on every call were about as confident as the rest. Anthropic made the leans stronger on purpose, so everyday effects may be weaker.

Paul Drecksler is the founder and editor of Shopifreaks, covering the most important stories in e-commerce.

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