Amazon is testing software that reassigns warehouse workers in real time as package volumes shift, extending to staffing the automation it long applied to packages, per documents seen by Business Insider. The tool, Full Facility Load Balancing, rechecks staffing every three minutes or so and flags workers to move from overstaffed spots to busier ones, which the documents project could save nearly 7 million labor hours and $193M a year. Amazon disputes those numbers, calling them inaccurate and drawn from hypothetical models, not real productivity, and says managers stay in charge while the tool just feeds them faster information. The pilot targets Container Build, loading packages into outbound carts, Amazon's biggest labor-automation target, and aims to reach every robotics-enabled fulfillment center it runs in North America this year.
