Salesforce launched Help Agent, a prebuilt AI customer-service agent on its Agentforce platform that companies can connect to their knowledge, actions, and channels like web, text, and voice in minutes using a low-code builder. The notable piece is a new pay-per-resolution pricing model charging a flat $2 only when the agent resolves an issue autonomously start to finish, a shift from Salesforce’s existing per-conversation billing that charged whenever an agent engaged, even on cases it escalated to a human. Executives pitched it as tying spend to outcomes business users already understand, arguing consuming a token alone doesn’t guarantee a return. The agent ships alongside a redesigned Customer Service Portal built around a single conversation bar, with both generally available in July 2026.
