TikTok kept 10% of US users out of its 2021 filter bubble safeguard as a control group to measure the cost to engagement

by | Aug 5, 2026 | Latest E-commerce News & Updates

TikTok withheld the 2021 algorithm change that breaks up filter bubbles from about 10% of its US users, roughly 15 million people who stayed on the older version as a control group so the company could measure what the safeguard cost in daily active users, according to Olivia Carville at Bloomberg Businessweek. A March 2023 internal review of one 16-year-old's account, still under court seal, states that the protections did not apply to him by design, and describes the decision as a tradeoff between user safety and measuring the hit to core metrics. The report recommended shrinking the group below 1%, which its own update noted would still leave at least 1.8 million users excluded. TikTok said the test was routine and that it has since changed how it runs them.

Paul Drecksler is the founder and editor of Shopifreaks, covering the most important stories in e-commerce.

Companies: TikTok

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