Block cuts workforce and mandates AI adoption amid internal culture crisis

by | Feb 20, 2026 | Latest E-commerce News & Updates

Block initiated rolling layoffs affecting roughly 10% of its staff as management cited performance gaps. The CEO is requiring remaining employees to utilize generative AI tools daily to prevent being outpaced by competitors. Workers reported that morale cratered after executives claimed the firings were merit-based rather than cost-saving measures.

Paul Drecksler is the founder and editor of Shopifreaks, covering the most important stories in e-commerce.

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