BigCommerce will soon be adding an Open Payment Provider fee ranging from 0.6% to 2%, depending on which plan you're on, to merchants using payment processors not on its embedded provider list, which includes Stripe, PayPal, Adyen, Klarna, Sezzle, Afterpay, and others, effective June 1, 2026.
The company has renamed its plans, while simultaneously lowering the GMV ceilings associated with each plan, which means some merchants who fit comfortably inside their plan limits may now be forced into a more expensive tier, even if their volume remains the same. For example, the Core plan, which was previously called Standard and allowed up to $50k in annual GMV, now only allows up to $30k.
MTN Haus, a BigCommerce and Shopify development house, wrote:
“A merchant doing $150K in annual GMV on the Plus plan ($79/month) is about to be auto-upgraded to Scale ($299/month). That's a 278% increase in platform cost before the new transaction fee is even factored in. BigCommerce frames this as “your business has grown beyond your plan's threshold,” but the threshold is the thing that moved, not the merchant's revenue.”
I knew they had to pay for my flight to Chicago somehow, but geez guys!
For years, BigCommerce has touted the fact that it doesn't charge transaction fees, unlike its biggest rival Shopify, but now it has quietly backpedaled on that promise.
If you missed the big announcement about this change, it's because they didn't make one! The updates were only posted to a documentation page that isn't easily accessible from the main site navigation.