Perplexity is facing a proposed class action in federal court in San Francisco from Perplexity Pro subscriber Ntsikelelo Bonga, who claims the company never makes clear what its $20-a-month plan includes and cuts features without warning. Perplexity once advertised 500 Deep Research queries a day, according to the complaint, and then in February dropped the allowance to roughly 20 a month without telling anyone, so many subscribers only found out when the tool stopped working partway through a month they’d already paid for. The suit says Perplexity now limits browser-agent tasks, Perplexity Computer, and its most advanced models with weekly caps and credit balances it won’t disclose, and that it still refuses refunds after 24 hours on monthly plans and 72 hours on annual ones.
