Shopify updated its dispute evidence form to help merchants submit responses faster and improve their chances of winning chargebacks. The redesigned interface included a reorganized layout, full visibility into the PDF documents sent to banks, and an optional AI-powered defense tool that utilizes order data to build cases. The update also allowed merchants to submit responses prior to the official due date.
Shopify updates dispute evidence form with AI tools
Paul Drecksler is the founder and editor of Shopifreaks E-commerce Newsletter, covering the most important stories in e-commerce.
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