Block’s CFO Explains Gen Z’s Shift Away From Credit Cards

Block CFO Amrita Ahuja says Gen Z is rejecting traditional credit cards in favor of debit, Buy Now Pay Later, and micro-loans like Cash App Borrow, which now serves 9 million users. She attributes this shift to skepticism toward legacy financial tools and a demand for more real-time, personalized financial products. Block is leveraging AI and transaction data to offer credit to underserved users while maintaining strong repayment rates.