eBay is rolling out its Fall Seller Update for 2024, which includes changes to its seller feedback policy, but no changes to seller fees.
Changes for November include:
- Create studio-quality photos for free with our latest AI background enhancement tool.
- Store subscribers, easily monitor the success of your discounts with the redesigned Summary and Discount pages.
- Know the market value of your items and price them like a pro with the Product research tool.
- Get access to the funding you need, whenever you need it, with Flexible Cash Advance.
- Our Feedback Policy has been updated to better protect your business and ensure we’re being fair to both our buyers and sellers.
- Ship with confidence with ShipCover’s expanded USPS insurance coverage, now safeguarding items up to $5,000.
Changes for December include:
- Update your listings to comply with the General Product Safety Regulations if you sell to buyers in the EU and Northern Ireland.
- Take advantage of eBay International Shipping’s increased item value limit on transactions to Canada.
eCommerceBytes notes that the feedback policy change is one of the more significant changes for sellers. eBay will now remove negative or neutral feedback in the following cases:
- When a buyer asks to cancel an order after placing it and the seller denies their request. Per eBay policy, sellers have the discretion to accept or deny a cancellation request.
- When a buyer changes their mind about their purchase and references being charged for the cost of an eBay return label.
You can read more details about each change on eBay's Fall Seller Update page.