DoorDash CEO denies using ‘desperation scores’ for drivers

by | Jan 6, 2026 | Latest E-commerce News & Updates

DoorDash CEO Tony Xu publicly denounced a viral Reddit post that alleged food delivery apps assigned “desperation scores” to drivers. The executive stated on X that he would fire any employee who tolerated such a culture and labeled the concept an abomination. Xu confirmed that his company never implemented such metrics or the controversial “driver benefit fee” described in the claim.

Paul Drecksler is the founder and editor of Shopifreaks, covering the most important stories in e-commerce.

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