Amazon warehouse managers have repeatedly overridden, disabled, or dodged its automated staffing software, prompting plans for stricter enforcement, according to internal documents and Slack messages seen by Business Insider. Systems like Full Facility Load Balancing and DOPLERS recommend where to move workers as volumes shift, but managers say the software misses floor-level context and overreacts to brief slowdowns. Amazon concluded recommendations alone won’t change behavior and is planning system-enforced guardrails, with roadmaps calling hard enforcement the 2026 goal and targeting fewer manual staffing interventions. Company called the story’s premise wrong, saying it is piloting the tools at a few US sites to give managers better information, not replace their judgment, with the quotes from an early-stage planning document.
