Adit Daga from Shopify Payments hosted an unofficial AMA on Reddit over the weekend, asking the r/shopify community how his team can do better with the product. He wrote:
“We spend a lot of time focused on checkout conversion and on helping you/your teams spend less time and money thinking about payments. What’s your advice for us/where we can do better that really hurts today?”
Answers from the community included:
- “Fraud detection is weak. I’ve had customers place orders in multiple stores with 5+ credit cards… no ‘high risk' flag, no warning. Then BOOM… chargeback. Solution? Smarter risk analysis, real fraud prevention, and actual seller protection.”
- “Can't use gift cards and store credits to purchase pre-orders (products with a Selling Plan).”
- “Thank you for getting our 1099s to us before March this year. However, please get them to us before February in the future so we don't have to sweat over whether we need to file an extension for our business and personal returns.”
- “Allow split payments EASILY (major headache to do it currently, need to create a draft order, discount the item, collect the first portion of payment, then remove discount and collect remaining. )”
- “It’s my money, I need it now. PayPal can payout daily, eBay also pays out daily if you qualify. We are running businesses. Getting payouts quickly helps us pay for our expenses, pay ourselves faster etc.” (This opinion was voiced several times throughout the comment section.)
- “Chargeback protection on big orders ($1,000+) would be a game changer. Losing that kind of money to a dispute, even when everything was legit, is rough. Shopify should have sellers’ backs on high-ticket orders.”
- “Allow pay in installments outside of the USA. Is there a reason in the UK or Europe, on my Shopify Plus store I can't offer Shopify payments version of Klarna or PayPal's Pay in 3?”
- “Before there was a Shop app Shopify payments was Shopify payments and that was it. now the term ‘shop' is used interchangeably! Please please give them two different names.”
- “Shopify charges the same for credit and debit cards and pockets the difference, even as more consumers are choosing debit cards. Most merchants see this happening and don't appreciate it.”
- “Stop the random payout holds. Nothing kills a business faster than frozen cash flow.”
Solid feedback all around! Adit mentioned that he'd be checking back in on the post and responding to comments throughout the week, so there's still time to share your feedback if you've got any to add.