Meta excludes Italy from rival chatbot ban on WhatsApp

by | Jan 13, 2026 | E-commerce News

Meta Platforms excluded Italy from its ban on third-party AI chatbots on WhatsApp following an interim order from the country's antitrust authority. The technology giant informed developers that phone numbers with Italian country codes remained exempt from updated terms of service scheduled to take effect on January 15. The Interaction Company of California, a startup that developed the AI assistant Poke.com, criticized the move and urged regulators to apply the suspension globally.

Paul Drecksler is the founder and editor of Shopifreaks E-commerce Newsletter, covering the most important stories in e-commerce.

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