Amazon will take control of seller handling-time settings for those who consistently ship faster than stated, sparking seller backlash

by | Jun 4, 2026 | Latest E-commerce News & Updates

Starting June 29, Amazon will require seller-fulfilled SKUs to have accurate handling times, and will take over managing those settings for sellers whose items consistently ship at least a day faster than stated. Sellers can either enable Automated Handling Time, which sets times based on recent shipping history, or keep manual SKU-level times that Amazon monitors over 30 days, flagging mismatches. Amazon, which uses handling time to calculate the delivery dates shoppers see, says every one-day improvement in promised delivery lifts sales about 5%. But the change drew protest from sellers who pad their handling times on purpose to manage buyer expectations and avoid late-delivery penalties, with several saying they'll now simply hold shipments until the last allowed day rather than risk being flagged for shipping early. The policy applies only to professional-plan sellers and excludes handmade goods.

Paul Drecksler is the founder and editor of Shopifreaks, covering the most important stories in e-commerce.

Companies: Amazon

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