Amazon faces disability complaints over return-to-office mandate

Amazon is facing complaints from disabled employees who say the company’s return-to-office policy violates the Americans with Disabilities Act and labor rights. At least two workers have filed complaints with the EEOC and NLRB, citing Amazon’s resistance to remote work accommodations and alleged retaliation against employees advocating for disabled colleagues. An internal survey of over 200 workers found that 71% reported unmet accommodation requests, and 50% described hostile work environments. Amazon’s use of AI to evaluate disability requests is also drawing criticism for lacking the necessary human judgment. The company defends its accommodation process as empathetic and individualized, but worker advocates and legal experts warn that its approach could expose it to further legal challenges.